How can we help you?
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Business
View frequently asked questions for all business owners here
Card Holder
View frequently asked questions for all cardholders Here
Frequently asked questions
Yes, PayCentral is a business-to-business platform. We are unable to sign up individuals to transact.
No. There are no contractual obligations to use the portal for a period of time. You are able to use the platform when needed.
Zero fees and zero obligation to use the PayCentral portal.
Fill out your info in the Sign Up form and an agent will be in touch with you. An onboarding document will be sent to you for us to create business profile on the PayCentral portal.
No, whilst the PayCentral portal is linked to a Standard Bank Trust account a business can transfer money from any bank account into the standard bank trust account.
As soon as you send through the onboarding document, your profile will be created within 24 hours.
Get in touch via email and agent will contact you.
You can use the Contact Us form on the website to ask for more information.
Connect with us via email to order physical cards. We dispatch cards every weekday afternoon for next day delivery or an additional day for outlying areas.
Your PayCentral profile is NOT a bank account. The profile is a mechanism that enables your business to fund a pool account which allows you to load money onto physical cards. It is a card management portal.
No. Our software is cloud based and our portal can be accessed from the PayCentral website via a username and password with OTP authorization.
Physical cards expire based on production batches. Expiry dates are usually 3-5 years. Virtual cards expire in 3 years from date of creation.
We have 3 support lines as well as whatsapp chat agents.
Yes, you can request multiple user access with different levels of functionality
Use immediate clearance only between 3pm-5pm on a weekday for money to have a better chance reflect in your pool account the next morning at 8 am. There is no guarantee.
The money is kept in trust by Standard Bank and will be devalued and returned to the business on request.
Money loaded on cards will be active until expiry date no matter what transpires with PayCentral.
Unfortunately, this is not a bank account and interest does not accumulate to card holders.
Full transaction histories are available to be downloaded in excel and pdf format for a 3month rolling period.
Yes, there are downloadable guidelines in pdf format available within the portal.
The cards can be used at any ATM in South Africa to withdraw cash and at merchants displaying the MasterCard sign to pay for goods or services. The GiftCentral® Card can be used at any retailer or merchant countrywide at any point of sale.
SMS your 16 digit card number to “34246” or go to GETMYBALANCE.co.za
If your card has expired and there is still money on your card, please contact the company who issued the card to you. The money can be transferred onto a new card.
Unless you have a BeyondCentral® card, you may only use your card in South Africa; any transaction attempted in another country will be declined.
You should call 0861114093 between 9am and 11pm. Contact the person who issued the card to you and your card can be stopped to prevent anyone else from withdrawing your money. Unfortunately, any money on the card that is used before you stop your card will be lost.
Any debit orders loaded on your card will not be paid. This includes any deductions made by micro lenders.
Your pin can be reset by calling 0861114093, alternatively you may contact the company who issued the card and they will be able to assist.
Contact 0861114093
A Cash Card is a PayCentral® product which can be used to make purchases at any merchant terminal countrywide. Cardholders have the ability to draw cash from ATM’s as well as from selected merchants. The card takes away the risk of managing and carrying large amounts of cash. The card is reloadable and expires after 3 years. The expiry date is displayed on the card and cannot be renewed.
